> ## Documentation Index
> Fetch the complete documentation index at: https://polymarketus.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Resolve common deposit issues and contact support if needed

## Debit Card

| Issue               | Likely Cause                                  | Fix                                           |
| ------------------- | --------------------------------------------- | --------------------------------------------- |
| Deposit not showing | Card transaction still pending                | Wait a few minutes, then refresh your balance |
| Deposit declined    | Incorrect card details or insufficient funds  | Verify card information and available balance |
| Deposit delayed     | Payment processor still completing settlement | Wait a few minutes and check again            |

***

## Bank Transfer (ACH)

| Issue             | Likely Cause                         | Fix                                                    |
| ----------------- | ------------------------------------ | ------------------------------------------------------ |
| Deposit pending   | Transfer is still clearing           | Allow 3–4 business days for the deposit to fully clear |
| Transfer failed   | Incorrect bank account details       | Re-link your bank account and retry                    |
| Duplicate deposit | Bank submitted multiple ACH requests | Contact support with your transfer receipt             |

***

## Wire Transfer

| Issue              | Likely Cause                        | Fix                                         |
| ------------------ | ----------------------------------- | ------------------------------------------- |
| Wire rejected      | Incorrect routing or account number | Double-check wire details before resending  |
| Funds not received | Missing memo or reference code      | Contact support with your wire confirmation |

<Note>
  Always include your **full name and phone number** in the memo or message field. Missing details can cause delays.
</Note>

***

## Compliance Note

All deposits are subject to **Know Your Customer (KYC)** and **Anti-Money-Laundering (AML)** checks. These reviews can temporarily delay fund availability until verification is complete.

***

**Still need help?** Contact [support@polymarket.us](mailto:support@polymarket.us) or use the **in-app chat** if you encounter errors.